Goa Games - Privacy Policy

Information we collect

Personal information you provide

When you register an account or interact with Goa Games on goagamesplay.in.net, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity documents required for KYC verification under applicable Indian law (such as Aadhaar, PAN card, or passport)
• Bank account details or UPI information necessary to process deposits and withdrawals
• Profile photograph, where voluntarily uploaded

Information collected automatically

When you access Goa Games, our servers and analytics tools automatically record certain technical data, including:

• IP address, device type, operating system, and browser type
• Pages visited, features used, session duration, and clickstream data
• Cookies and similar tracking technologies that recognise your device across sessions
• Geolocation data (at the city or region level) derived from your IP address

Information from third parties

We may receive personal information about you from payment processors, identity-verification service providers, fraud-prevention agencies, and social login providers (where you choose to sign in via a third-party account). We handle such information in accordance with this policy.

How we use your information

Service delivery and account management

Goa Games uses your personal information to create and maintain your account, process financial transactions, verify your identity and age as required under Indian gaming regulations, and deliver the game features and promotions you request.

Legal and regulatory compliance

We are required by law to collect, retain, and in certain circumstances disclose personal information to regulatory authorities, law-enforcement agencies, or courts. This includes compliance with the Prevention of Money Laundering Act 2002 (PMLA), Information Technology Act 2000, and any applicable state-level gaming legislation. We will retain records for the minimum period mandated by law.

Security and fraud prevention

Your information is used to monitor for suspicious activity, detect and investigate fraud, enforce our Terms and Conditions, and protect the rights and safety of Goa Games, its employees, and other players.

Communication and marketing

We may use your contact details to send transactional notifications (account activity, payment confirmations, security alerts) and, where you have given consent, promotional communications about Goa Games offers and updates. You may opt out of marketing communications at any time by using the unsubscribe link in any email or by updating your notification preferences in your account settings.

Analytics and product improvement

Aggregated and, where possible, anonymised data helps us understand how players use Goa Games, diagnose technical issues, and improve the performance, fairness, and features of our platform. We do not sell your personal information to third parties.

Your rights

Rights available to you

Under the Digital Personal Data Protection Act 2023 (DPDPA) and other applicable Indian privacy law, you have the following rights in relation to the personal data we hold about you:

• Right to access: You may request a summary of the personal data we process about you and the purposes for which it is processed.
• Right to correction: You may ask us to correct inaccurate or incomplete personal data without undue delay.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal and regulatory retention obligations.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to grievance redressal: You have the right to lodge a complaint with our Grievance Officer (see Contact Us below) or, if unsatisfied, with the Data Protection Board of India once constituted under the DPDPA.
• Right to nominate: You may nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

How to exercise your rights

To exercise any of the rights listed above, submit a written request to our Grievance Officer at the contact address provided in the Contact Us section. We will respond within the timeframe specified there. We may need to verify your identity before processing your request to prevent unauthorised access to your data.

Retention and deletion

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymised. Note that certain financial and KYC records must be retained for statutory periods and cannot be deleted on request during that time.

Contact us

For privacy queries, data requests, or complaints, contact our Grievance Officer:

Email: [email protected]
Response time: We aim to acknowledge your request within 48 hours and resolve it within 30 days of receipt.